Work Experience

Insurance Company · Freelance

IT Consultant with focus on Quality Assurance

• Performing a role of Test Analyst with focus on automated and manual tests of contact-centers based on Genesys Cloud solutions.

• Review of call-flow design documentation

• Designing Test Strategy and Test Plans

• Designing CX models

• Designing & execution of automated tests in Cyara

Technology stack:

• Genesys Cloud

• Cyara

• Microsoft Stack (Azure, Dynamics, SQL Server, PowerApps)

VOO Belgium · Freelance

Business / Functional / Solution Analyst

• Performed a role of OSS/BSS expert in complex OSS/BSS Transformation (Core Network + OSS/BSS Full Stack Solution) for cable operator from operator side. Responsible for the following solutions:

o Mediation

o Charging (Online/Offline)

o Billing Solution incl. Account Receivables, Dunning, etc.

o Product Catalogue

o Wholesale Billing

• Helped the project team to collect requirements, analyze them, find feasible and optimal solution, documenting it and agreeing with stakeholders.

Arbeidskaart.be · Self-Employed

Founder & IT / Product Manager

Arbeidskaart.be is a leading immigration agency specializing in workforce and business migration services in Belgium. We assist Belgian and foreign companies in navigating the complexities of work permit applications, including the EU Blue Card and Single Permit, ensuring a smooth and efficient process for hiring international talent.

As a Founder & IT / Product Manager I:

- organized & optimized all business processes of the agency

- created vision and translated it into business & IT roadmap--

- implemented multi-language web-site including e-Commerce part

- integrated payment gateway (Mollie) to receive the payments online

- automated customer inquiries processing via integrated chat-bot

- implemented cloud telephony for incoming calls incl. IVR

- automated creation of invoices for captured online orders

- hired & selected required freelancers and suppliers

- organized digital marketing campaigns via Google / Microsoft / LinkedIn / Facebook Ads

Agency Expertise:

- Work Permits & EU Blue Cards: Comprehensive support in obtaining the necessary permits for non-EU employees.
- Single Permits & VISA D: Assistance with applications, renewals, and compliance for various work permits.
- Relocation Support: Helping employees settle in Belgium, including finding accommodation and setting up essential services.
- Limosa Declarations: Ensuring compliance with Belgian labor laws for foreign employers.

Why Choose Us:

- Experienced Team: Over 5 years of expertise in work permit formalities with a high success rate.
- Efficient Processes: We aim to submit all documents to the authorities on the same day we receive them, minimizing delays.
- Customer Satisfaction: Trusted by over 100 employers and employees from 25+ countries.
- Recognized Provider: Officially recognized by the Belgian Social Security Office for work permit applications.
- Our commitment to long-term cooperation ensures that we support your company and employees throughout their journey in Belgium, from initial work permit application to achieving permanent residence.
- Best pricing in Belgium

For more information or to start your collaboration with us, visit our website arbeidskaart.be or contact us directly at hello@arbeidskaart.be.

ZTE/WhaleCloud Belgium · Freelance

Solution Analyst

• Performed a role of “playing coach” in design phase of complex OSS/BSS Transformation (Wholesale Solution including Mediation and Wholesale Billing System as the first phase of that program) for cable operator from vendor side.

• Helped the project team to collect requirements, analyze them, find feasible and optimal solution, documenting it and agreeing with customer.

• Ensured design quality by reviewing project documentation prepared by other team members.

Ericsson Belgium

Project Manager

Managed system integration projects (infrastructure & software) in

IT/Telco (OSS/BSS, Network Core systems, etc).

Key tasks and responsibilities:

• Leading a project team in delivering Ericsson and 3PP solutions to

the customer using the appropriate business measurements and

terms and conditions for the project according to the project

charter, contract

• Managing scope, cost, schedule, quality, and contractual

deliverables, which includes applying techniques for planning,

tracking, change control, and risk management

• Managing all project resources, including subcontractors, and for

establishing an effective communication plan with the project team

and the customer

• Day to day direction of the project team and regular project

status to the customer and internally.

• Preparing costs and timelines estimation for presales/tenders

• Writing project documentation: project charter, statement of work

(SOW), etc.

Key projects:

• Ericsson MultiMediation 8.3 SW/HW Upgrade on virtualized/private

cloud environment (VMware)

• Ericsson MultiActivation SW/HW 15 Upgrade

• VoLTE/VoWiFi implementation on Ericsson Packet Core and

Integration with Nokia IMS



Project aspects:

• Team sizes: up to 10 people consisting of solution architects,

integration engineers, team leaders

• Project timelines: 6-12 months

• Budgets: up to 500K EUR

• Resource mix: offshore (India/China); nearshore

(Croatia/Hungary/Romania/Netherlands); local

Ericsson CIS

Project Manager

Managed system integration (infrastructure & software) projects in

IT/Telco (VAS platforms, Network Core systems, etc).

Presales support in terms of preparation: costs, timelines, risks

estimations, efficient resource mix.

Key projects:

• MiO (MMS) Solution implementation at Vimpelcom

• UDC (HLR/HSS/CUDB/PG) 13B Upgrade in 5 Macro-Regions of MTS

• MSP Upgrade at Vimpelcom

Key presales:

• IPTV OTT delivery (TV & Media)

• eWallet Payment System implementation (BSS)

• Charging & Billing In One implementation (BSS)

• CRM delivery (BSS)

• iCloud-like white label implementation (BSS)

• IPTV platform delivery (TV & Media)

• Product Catalogue and Order Mngmt delivery (BSS/OSS)

• Smart meters rollout - CSI part (Energy)

• EMA implementation (OSS)

• IPTV and OTT (TV & Media)



Project aspects:

• Team sizes: up to 15 people consisting of solution architects,

integration engineers, team leaders

• Project timelines: 6-12 months

• Budgets: up to 500K USD

• Resource mix: offshore (India/China); nearshore

(Ukraine/Romania/Croatia); local

Sitronics Telecom Solutions

Program Manager

Managed complex OSS/BSS* projects (Large IT transformation

projects).

Reported & communicated with C-level stakeholders (internally &

externally).

Key projects:

• Full-Stack OSS/BSS (Digital/IT) Transformation for Postpaid market at

MTS Ukraine (now Vodafone Ukraine)

High-level Scope:

• Requirements Gathering & Analysis

• AS-IS functionalities delivery

• Adaptation for ~100 functionalities and business processes

• Multi-Phase Data migration of 3M subscribers from LHS (Ericsson

BSCS 6) into new solution

• Adaptation of three external 3PP systems

• Integration with 52 other systems from customer's IT-landscape

• Documentation (HLDs, LLDs, TOLs/ATPs, User guides, Admin Guides,

Overall Solution Architecture)



Project aspects:

• Team sizes: up to 100 people consisting of business analysts,

solution and system architects, testers, tech writers, solution

integrators, solution experts, migration engineers, release manager,

deployment manager, software developers

• Project timelines: 6-24 months

• Budgets: up to *30M USD (based on Western Europe rates )

• Resource mix: nearshore (Ukraine/Belarus/Czech Republic); local

Sintronics Telecom Solutions

Technical Project Manager (OSS/BSS Presales Expert)

Technical leadership in OSS/BSS transformation projects.

Key tasks and responsibilities:

• Project documentation (HLD/BRD/etc) review in order to control scope and technical feasibility

• Scope creep prevention

• OSS/BSS technical presentations in front of customers

• Presales support (writing mini-HLD, costs, timelines estimations)

• Requirements & business process gathering and analysis, backing up analysts, architects and technical writers in terms of documents creation

• UAT support

Key projects:

• TV-platform integration with BSS (landline operator)

• BSS integration with new Provisioning system (Comptel) (landline operator)

• New Mediation system (Digital Route) implementation and integration (landline operator)

• Study for Wholesale Broadband Internet Billing & Order Management implementation

Countrycom

Head of Software Development

Countrycom is MVNO focused on B2B market.

Business process analysis.

Software design (OSS/BSS modules).

Line management (up to 7 people), recruitment.

SW development and L2/L3 support incl. data management.

Key projects:

• Remote eCommerce web-portal implementation (CRM & Activation)

• Provisioning system implementation

• Charging system improvements

Skylink

Senior Software Developer

Skylink is CDMA mobile operator.

Software development, deployment, and  2nd/3rd solution support incl. data management. Business process analysis.



Systems/modules: Mediation, Charging, Notifications, CRM, Billing, Statistics, and Reports, etc

Technologies/Tools: Oracle Forms and Reports, SQL and PL/SQL, Java 2SE

Aplana Software

Software Developer

Aplana Software is a custom software development supplier.

ERP development and 3rd line solution support.

Technologies/Tools: Oracle Forms and Reports, SQL and PL/SQL, Rational Rose tools (IBM)

Pony Express

Technical Support Engineer

Pony Express is postal & delivery company focused on B2B market.

Technical support of CRM system's business users.

CBOSS

Test Engineer

CBOSS is vendor of BSS/OSS solutions for telecom providers across the world.

SW testing of SMS-Center.

• Zakelijk Nederlands - 2024
• Professional Scrum Master (PSM I)  certification -  2024
• Azure Synapse Analytics - 2021
• Azure Data Factory - 2021
• Cloud Fundamentals – 2017
• Negotiation & Influencing – 2017
• Financials for Project Managers – 2016
• Product Owner basic test (scrum.org) – 2016
• Agile Fundamentals – 2016
• Remote Leadership – 2016
• Project Management Professional (PMP) certification - 2015
• Preparation for PMI PMP – 2014
• PROPS-C (Ericsson PM Methodology similar to PRINCE2) – 2014
• Practical Techniques of efficient risk management, changes and project team – 2013
• Crisis Project Management – 2012
• Oracle 10g: Performance Tuning – 2008
• Oracle 10g: Warehouse Fundamentals – 2007

Education

2007-2009

Lomomosov University (MSU)

Master's in Computer Science

Thesis: Research & Comparison of the most efficient way to upload data in Oracle Data Warehouse

Thesis: WThei-Fi Network Design for a hospital

2003-2009

MTUCI

Engineer's degree, Radio, Television, and Digital Communication

Thesis: Wi-Fi Network Design for a hospital